After about two years of the generative AI (GenAI) wave, the big question is: What is the ROI, and how do we measure it? It's not just about AI's capabilities but also the value and risks.

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy ...

A new Deloitte survey shows ROI on gen AI is not coming as quickly as hoped, but interest and excitement remain high. Nevertheless, CIOs need to identify and overcome barriers to large-scale ...

ROI is a simple metric to you discover your profitability. Every thriving business relies on a robust return on investment (ROI) to help gauge whether its investments are yielding a profit ...