1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy ...

After about two years of the generative AI (GenAI) wave, the big question is: What is the ROI, and how do we measure it? It's not just about AI's capabilities but also the value and risks.

The January 2024 Point-In-Time Count, a census of the city’s sheltered and unsheltered homeless individuals, found that 976 people were living on the streets, up from 706 in 2023.Coleman said ...