Now more than ever, state and local government agencies need ways to streamline processes and improve operations. Fortunately ...

Summary: The IT Service Management function has entered a new era. Long regarded as the set of practices and solutions for ensuring that technology is best meeting the needs of users, it now ...

Through the company’s Xanadu updates, ServiceNow includes many new generative AI features to help enterprise clients with customer support needs and other IT service management (ITSM) functions, ...

4me is a SaaS-based IT Service Management (ITSM) and enterprise service management software (ESM) company. The company’s SaaS-based enterprise service management platform combines ITSM ...

to resell Freshworks' modern IT Service Management (ITSM) solutions, including Freshservice and Device42. This partnership underscores a shared commitment to serving the mid-market —an often ...

PeopleCert's ATV program verifies the ITIL alignment of IT service management vendors by undertaking a comprehensive assessment of the tool's functionality and the ITIL proficiency of staff engaged in ...